1. About us
GTT Logistik Ltd ("we", "us", "our") is a private company limited by shares registered in England and Wales under company number 17448602, with its registered office at Apartment 1602, 7 Bankside Boulevard, Salford, England, M3 7HG.
You can contact us at office@gttlogistik.com or on +44 7520 689155. Notices under these terms may be sent to that email address or to the registered office above.
2. Definitions
- Services — the IT consultancy, computer facilities management, IT support and other IT services, and web portal design, development, hosting and maintenance described in a Quote.
- Quote — the written quotation we issue setting out the scope, deliverables, timescales and fees for a piece of work.
- Contract — the agreement between us formed when you accept a Quote, comprising that Quote and these terms.
- Deliverables — the outputs listed in the Quote, such as reports, recommendations, configurations, code or a deployed portal.
- Client Materials — data, content, credentials, licences, hardware or systems you provide or give us access to.
3. Business clients only
We supply the Services to businesses and other organisations acting in the course of their trade, business, craft or profession. By accepting a Quote you confirm that you are contracting as a business and not as a consumer. Because these contracts are business-to-business, the consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the consumer remedies in the Consumer Rights Act 2015 do not apply. Where we do supply a consumer, nothing in these terms limits or excludes rights that consumer has under the Consumer Rights Act 2015 or other consumer protection law, and those statutory rights take precedence over any conflicting term here.
4. Quotes and how a contract is formed
Nothing on this website is an offer to contract, and no price list is binding. When you send us a brief we may ask questions and will then issue a Quote.
A Quote is valid for 30 days from its date unless it says otherwise. A Contract is formed when you accept the Quote in writing — by email, signature or a purchase order that references it — and, where the Quote requires a deposit, when that deposit is received. We may decline or withdraw a Quote at any time before it is accepted.
The Quote and these terms are the whole of the agreement between us. Any terms you seek to impose through a purchase order or other document do not apply unless we accept them in writing.
5. Scope and changes
We will supply what the Quote describes and nothing beyond it. Work outside the stated scope — additional systems, extra features, further sites or additional support hours — is a change and requires a new or revised Quote before we carry it out.
Either party may request a change. If a change affects fees or timescales we will tell you before proceeding, and the change takes effect only once agreed in writing. Timescales in a Quote are estimates given in good faith and depend on your co-operation and on third parties beyond our control; unless the Quote expressly states that a date is a condition of the Contract, time is not of the essence.
6. Our obligations
We will perform the Services with reasonable care and skill, using appropriately skilled personnel, and in accordance with the standard required by section 13 of the Supply of Goods and Services Act 1982. We will keep you informed of progress at the checkpoints set out in the Quote and will name a point of contact for the engagement. Where the Services include facilities management or support, we will meet the response expectations and hours stated in the relevant service schedule.
7. Your obligations
To let us deliver, you agree to:
- provide accurate information, timely decisions and a named contact with authority to approve work;
- give us the access, credentials, licences, premises and co-operation the Quote requires;
- hold valid licences for any third-party software or services we are asked to configure or operate;
- maintain your own backups of data and systems, except where the Quote expressly puts backup within our scope;
- ensure that Client Materials do not infringe third-party rights and are lawful.
If a delay, cost or failure is caused by your not meeting these obligations, we are not liable for it, and we may charge for reasonable additional time and expense at our then-current rates.
8. Fees, payment and currency
Third-party costs we incur on your behalf — hosting, domains, software licences, travel — are either included in the Quote or recharged at cost, as the Quote states. All amounts are payable in full without set-off or deduction.
9. Late payment and suspension
If an invoice is not paid when due we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend the Services, including support and hosting, after giving you at least seven days' written notice. Suspension does not relieve you of the obligation to pay amounts already due, and we are not liable for losses arising from a suspension properly made under this clause.
10. Cancellation and refunds
Cancellation, rescheduling and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.
11. Intellectual property
You retain all intellectual property rights in Client Materials and grant us a licence to use them as far as necessary to perform the Services.
On full payment of all sums due, we assign or licence to you the intellectual property rights in the bespoke Deliverables created for you under the Quote, as the Quote specifies. Until payment is made in full, no rights in the Deliverables pass to you and any licence to use them is revocable.
We retain ownership of our pre-existing methods, tools, templates, libraries and know-how, including anything of general application developed while carrying out the Services, and grant you a non-exclusive, perpetual licence to use those items as embedded in the Deliverables. Third-party and open-source components remain subject to their own licences, which we will identify on request.
12. Confidentiality and data protection
Each party will keep the other's confidential information confidential, use it only for the purposes of the Contract, and not disclose it except to personnel and subcontractors who need it and are under equivalent obligations. This does not apply to information that is public through no breach, is independently developed, or must be disclosed by law.
Both parties will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf in the course of the Services, we do so as your processor on your written instructions, and the parties will enter into data processing terms meeting the requirements of Article 28 UK GDPR. Our own processing as controller is described in the Privacy Policy.
13. Subcontracting
We may engage subcontractors to perform part of the Services. We remain responsible to you for work performed by our subcontractors and will bind them to confidentiality and data protection obligations no less protective than these terms.
14. Warranties
Where the Deliverables include software or a portal, we warrant that for 30 days after acceptance they will operate materially in accordance with the specification in the Quote when used in the agreed environment. Our sole obligation for a breach of this warranty is to correct the defect at no charge within a reasonable time, or, if we cannot, to refund the fee attributable to the defective Deliverable.
The warranty does not cover defects caused by changes made by you or a third party, by Client Materials, by use outside the agreed environment, or by third-party software or services. We do not warrant that software will be free of all errors or that a service will be uninterrupted, and we give no warranty about outcomes such as revenue, performance or search rankings.
15. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to that, we are not liable to you, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, for loss of profit, loss of revenue, loss of anticipated savings, loss of business or business opportunity, loss of goodwill, loss or corruption of data where you have not maintained your own backups as required by clause 7, or for any indirect or consequential loss.
Subject to the paragraph above, our total liability arising out of or in connection with a Contract is limited to the total fees paid and payable by you under that Contract in the twelve months before the date the liability arose. For recurring support or facilities management, that figure is calculated on the charges for the twelve months preceding the event.
These limits reflect the fact that the fees are set on the basis that liability is limited, and that you are responsible for insuring your own business risks.
16. Force majeure
Neither party is liable for failure or delay in performing its obligations caused by an event beyond its reasonable control. Such events include acts of God, fire, flood or severe weather, war, terrorism or civil unrest, epidemic or pandemic and measures taken in response to it, industrial action affecting a third party, failure of utilities, telecommunications or internet infrastructure, failure or outage of a third-party hosting or cloud provider, cyber attack not resulting from a failure of that party's own security obligations, and changes in law or government action.
The affected party will notify the other promptly and will use reasonable efforts to mitigate the effect. Obligations are suspended for the duration of the event. If the event continues for more than 30 days, either party may terminate the affected Contract on written notice, and you will pay for Services properly performed up to the date of termination. Payment obligations already accrued are not suspended by this clause.
17. Term and termination
A project Contract runs until the Deliverables are supplied and paid for. A support or facilities management Contract runs for the initial term stated in the Quote and then continues until terminated by either party giving 30 days' written notice, expiring no earlier than the end of the initial term.
Either party may terminate a Contract immediately on written notice if the other commits a material breach and fails to remedy it within 14 days of being asked to, or becomes insolvent, enters administration or ceases to carry on business.
On termination you will pay for all Services performed and costs properly committed up to the termination date. On request and on payment of any outstanding sums, we will return or securely delete your data and hand over credentials and documentation reasonably needed for an orderly transition; assistance beyond that is chargeable at our then-current rates. Clauses on payment, intellectual property, confidentiality, data protection and liability survive termination.
18. General
We may update these terms from time to time; the version in force for a Contract is the one published when the Quote was accepted. Neither party may assign a Contract without the other's written consent, except that we may assign to a successor of our business. If a provision is found to be unenforceable, the rest of the terms remain in force. A failure to enforce a term is not a waiver of it. Nothing in these terms creates a partnership, joint venture or employment relationship. A person who is not a party to a Contract has no rights under it by virtue of the Contracts (Rights of Third Parties) Act 1999.
19. Complaints
If something has gone wrong, email office@gttlogistik.com with the invoice or quote reference and a description of the issue. We will acknowledge within 3 working days and aim to give a substantive response within 14 days. If we cannot resolve the matter between us, either party may propose mediation before starting court proceedings, though neither is obliged to accept.
20. Governing law and jurisdiction
These terms and any Contract, including any non-contractual dispute or claim arising out of them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.